Managed Services

What is managed services ?

With managed services you can outsource day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. With more than 13 years of experience, we can save you à lot of money and countless mistakes.

Level 1

It allows you to access to remote hands service, doing simple tasks with on your server(s) without actually having to go on site.

read more

Level 3

Improves operations and cuts expenses. Includes outsourcing HR-activities, production support and lifecycle build/maintenance activities.

read more

Consulting

Thanks to our experienced team, we can provide consulting on various subjects such as complex technical architecture designs and drastic performance optimisations.

read more

Expertise

Our skilled team counts dozen of years of experience with many technologies deployed for our customers.

read more

Level 1

Level 1 support allows you to access to remote hands service,
doing simple tasks with on your equipment(s) without actually having to go on site.

24 / 7 / 365 support

Our team is dedicated to our customers 24/7/365!
From 10 AM to 7 PM (GMT+1) by mail, phone and skype other time by phone.

Remote Hands

Our team includes 2 types of profiles: data-center technicians and senior technicians. They can handle any onsite technical task such as rack or equipment mount, diagmostics, hardware remplacement, etc..

Global coverage

We provide onsite support in all data-center we operate. This prevents your team to travel around the world when your service grow to global.. 

Level 3

With Level3 support, you can outsource day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. With more than 13 years of experience, we can save you money and countless mistakes.

24 / 7 / 365 support

In case of an emergency, our team is dedicated to our customers 24/7/365!
From 10 AM to 7 PM (GMT+1) by mail, phone and skype other time by phone.

Remote Hands

Our team includes 2 types of profiles: data-center technicians and senior technicians. They can handle any onsite technical task such as rack or equipment mount, diagmostics, hardware remplacement, etc..

8 / 5 / 365 managed services

Our team (system and network administrators and architects) is dedicated to our customers 8 hours a day (10 AM - 7 PM GMT+1), 5 days a week (monday to friday) by mail, phone and live skype outside this time zone by phone.

Monitoring and supervision

Level 3 services comes with full monitoring and supervision of your service. From basics system checks to advanced applicatives ones, we install and watch hundreds probes within equipments and systems to provide necessary visibility with problems. 

Single worlwide ressource

We offer a unique positioning with the ability to manage global infrastructure within a single partner. Everything is easier, faster, synchronized and coherent. 

Boost performance

With customers such as Dailymotion or Deezer, we have the know how on tuning infrastructures and systems. You can use this experience to boost your service performance. 

Cost killing

With more than 13 years of existence and with a team even more experienced, when it comes to complex technical infrastrctures, we are experts in cost killing. It can save you a lot of money.

MTTR, GRT & SLA

With Level 3, we can provide Mean Time To RepairGuaranteed Repair Time and Service Level Agreement. Each of them came be adapted to fit our customer's expectations.  

Consulting

Thanks to our strong experienced team, we can provide consulting on various subjects such as complex technical architecture designs and drastic performance optimisations.

24 / 7 / 365 support

In case of an emergency, our team is dedicated to our customers 24/7/365!
From 10 AM to 7 PM (GMT+1) by mail, phone and skype other time by phone.

8 / 5 / 365 managed services

Our team (system and network administrators and architects) is dedicated to our customers 8 hours a day (10 AM - 7 PM GMT+1), 5 days a week (monday to friday) by mail, phone and live skype

Monitoring and supervision

Level 3 services comes with full monitoring and supervision of your service. From the basics system checks to advanced applicatives ones, we install and watch hundreds probes within equipments and systems to provide necessary visibility with problems. 

MTTR, GRT & SLA

With Level 3, we provide Mean Time To RepairGuaranteed Repair Time and Service Level Agreement. Each of them came be specific to our customer expectations.  

Timeline of migration

When you are thinking about joining us, your migration is a sensitive point source of stress. That 's why we haved developped a strong and efficient process. It can takes from a few hours up to a few weeks depending on complexity of your plateform.

  • image description

    7. Migration

    Once everything is set, we take care of migration (up to what you feel more confortable with, it can be with or without your team assistance) within together predefined timeframe and deliver migration status report. 

  • image description

    6. Delivery for test

    We give you access to production plateform on our infrastructures for you can test real environment.

  • image description

    5. Plateform implementation

    Depending on the complexity of the platform set up, this can range from a few hours to a few weeks. 

  • image description

    4. Quotation acceptance

    After you received the formal proposal, you need to sign and return the quotation in order to start.
    Your BIS access are created.

  • image description

    3. Establishing a business proposal

    Once the final scope is known, a formal business proposal is sent to you including a retro-planing until final migration. 

  • image description

    2. Consolidation of technical data

  • image description

    1. Establishing the scope of your project

    We meet and discuss about your espectations and needs regarding your project..

Compare our offer

We have been providing managed services for years to hundreds of companies. Here you 'll find details about features included in our offers.

Level 1 Level 3 Extra Consulting
Hardware Support        
Initial Server Setup        
Configuration and management of servers, storage, security and network devices        
Install, configure and update approved Web applications        
Monitoring services (Ping®, HTTP)        
System administration and troubleshooting        
Patching services        
System administration and troubleshooting        
Iguana is responsible for root access and management        
User is responsible for root access and management        
99.9% uptime guarantee        
Rapid response to data center and network issues        
Expert technical staff        
Extranet access (online inventory, real-time report, ...)        

Expertise

Our team of experts have years of experience implementing and fine tuning new technologies for our customers, you can find some of them here :

  • hadoop

    Apache™ Hadoop®

    Hadoop® is an application framework for high-availability and fail-proof handing of large amounts of data. Hadoop® is focusing on data integrity as well as other important points such as distributed storage.

    Data safety, scalability and quick access are key features for data storage. Those are the features that Hadoop® is providing for your applications through a simple but complete framework.

    hadoop.apache.org

  • couchbase

    CouchBase

    CouchBase is a document-oriented database server. It can serve multiple applications with large numbers of concurrent users, be clustered, and serve multiple requests with low latency.

    CouchBase wants to provide a fast, reliable database server while providing NoSQL enhancement such as key/value storage, schema-less documents and memory caching.

    couchbase.com

  • docker

    Docker

    Docker allows to run applications in software containers easily. Once you have a Docker-packaged application, it becomes really easy to run this software everywhere docker is installed.

    Docker removes the overhead in deploying your hosted applications, as you just need to produce a docker-compatible application for it to be deployable everywhere quickly.

    docker.com

  • elastic

    Elasticsearch ®

    ElasticSearch® is an open-source, distributed and real-time search engine. It allows very fast searches and analysis on high data volumes, and is made to be usable from any kind of application.

    The indexing and analysis features of ElasticSearch® makes it a really great product to integrate into an application. Features like RESTful API, document-oriented data and high scalability are more reasons to use it.

    elasticsearch.org

  • erlang

    Erlang

    Erlang is a functionnal, concurrent language. It is particulary suitable for internet applications which needs concurrency and high fault-tolerance. Erlang easily allows modular applications which run on multiple machines or to replace a working component on-the-fly.

    Erlang strengths make it very good for developping web appliances, and many web applications developped with this technologies tend to prove it.

    erlang.org

  • kvm

    KVM

    KVM is an open-source hypervisor. It permits to run virtual machines at near-native speeds and of potentially any system from a Linux host.

    KVM is a widely used solution for software virtualization in the Linux world, with very large support for guest systems and a large range of available management tools.

    linux-kvm.org

  • mongodb

    MongoDB

    MongoDB is a document-oriented database which provides dynamic schemas to support any kind of applications and better adapt to data formats. It is available as an open-source software and is used by some high-traffic websites.

    The NoSQL principle that MongoDB features is ideal to work with as it allows liberty with your data format, by using JSON storage. Mongo also ensures that your data are accessible quickly by your client applications.

    mongodb.org

  • mysql

    MySQL

    MySQL is a general-purpose database server used today by many websites, including popular websites. It runs on many platforms and can be used as backend to any application due to a very good support. It can backend web services that gather millions of visits.

    MySQL is a solid and well-known software which has existed for a long time. Its ability to handle any application data and work under heavy load is proven, and it is still enhanced with new features.

    mysql.com

  • netapp

    NetApp

    NetApp provides high performance storage solutions. Whatever your needs are, they can provide a hardware solution to support high volumes of data reliably.

    NetApp solutions are a large range of storage services with different hardware for different needs, and provides a large range of means to access data, from low-level to network protocols, to suit the best your hosted application data needs.

    netapp.com

  • node

    NodeJS

    NodeJS is an application framework based on JavaScript made to create high performance web applications server-side and based on Google's V8 engine. It focuses on asyncronous work suited for hosted web applications.

    NodeJS framework allow you to get all the power from the JavaScript language for your web application server-side, with node features such as concurrency and scalability that makes it very good for the development of hosted services.

    nodejs.org

  • openstack

    OpenStack

    OpenStack is an open-source cloud platform. It lets you mount your infrastructure by assembling different components representing different aspects of your hosted services such as storage, computing units or network.

    OpenStack's components let you assemble your applications freely by choosing and installing software bricks that you need.

    openstack.org

  • oracle

    Oracle

    Oracle Database is a proprietary database server provided by Oracle. It provides many options, to support a wide range of applications, even with high number of concurrent access and huge amounts of data.

    Oracle's product is a professional-class product featuring many options for data manipulation, access, optimization and security.

    oracle.com

  • php

    PHP

    PHP is a server-side language which powers a large amount of websites including some of the most popular internet websites. It is widely available and allows to create any kind of application.

    PHP has been used to develop all kinds of web applications since its inception and is today a widely used tool, which garantees an easy support, a great community, and many 3rd party tools helping developing applications.

    php.net

  • postgresql

    PostgreSQL

    PostgreSQL is a general-purpose database server with emphasis on extensibility and standard support. It is widely used for web applications and powers some of the most popular websites.

    PostgreSQL is a growing product in the database market which tends to be used more and more as it provides a well-defined user interface and new interesting features.

    postgresql.org

  • python

    Python

    Python is a generalistic, high-level and open-source programming language allowing to build various applications from small tools to large web applications serving millions of visitors.

    Python is well-known for its generalistic behavior, great performance and ease of reading and writing. Futhermore, it is backed by great libraries to create great applications while removing many basic problems of development.

    python.org

  • rabbitmq

    RabbitMQ

    RabbitMQ is a messaging platforms that permits different applications to reliably communicate between themselves. It provides a way to enable any application to communicate through its message system, while ensuring the messages to be delivered and the performance to be the best.

    RabbitMQ enables synchronisation and communication between hosted applications. This way, services will be able to exchange data reliably and scale themselves.

    rabbitmq.com

  • redis

    Redis

    Redis is a key-value storage application. It handles simple key-value-type data to be stored and retrieved, and optionally be saved or synced across multiple servers.

    The advantages of Redis are its key-value based storage which offers flexibility to your application for its data storage while featuring availablity and scalability thanks to in-memory stockage and data duplication.

    redis.io

  • ruby

    Ruby

    Ruby is a generalistic, object-oriented, open-source programming language, used to develop any kind of application. It has a large number of available libraries that makes it easy to quickly build applications.

    The great availability of Ruby and the great number of easy-to-use libraries in numerous domains enables to power up all kinds of application while allowing easy development and great support for your services.

    ruby-lang.org

  • memcached

    memcached

    Memcached is a database cache software. It permits to ease access to database by storing temporary objects in memory, serving requests to database quicker and reducing pressure on the underlying database server.

    Using memcached between your hosted application and your database will help you having quickier access to data thanks to in-memory cache,  better response speeds, reliability and scalability.

    memcached.org

  • vmware

    vmware

    VMWare provides virtualization technologies. This allows to support on the same machine multiple systems and host multiple services with greater control without multiplying the hardware.

    VMWare solutions provide fast, reliable and standard means to virtualize any system you may need to deploy to support your applications.

    vmware.com

Why Should You Choose Us ?

There are a lot of web hosting companies, but they are not all the same, when we first built Iguana, we wanted to build a hosting resource for serious entrepreneur and businesses so we knews that everything we did must add to their competitive advantage.

Great Clients

Because great clients will allways speak more than any marketing argument.. We would like you just to have a look to our Portfolio. 

Single Worldwide Ressource

We can assist you in your worldwide growth since we are already on three continents for many years. 

Great Infrastructures

We have the most demanding critera for every city we enter. We are rigourous in selecting data-center, installing state of the art servers and establishing great network performance.

Infrastructure

Great Team

We have an experienced, talented and dedicated team. Each and every one of them represent the spirit of our company.

Our BIS

Out of our experience, we have built an amazing Business Intelligent Software and client interface system.

Dedicated Support 24/7/365

Our team is dedicated to our customers 24/7/365! (from 10 AM to 7 PM (GMT+1) by mail, phone and skype other time by phone)